Here are a couple tips to fix problems you might be having:

- If you attempt to load the test in a browser and it does not pop up, you probably have a pop up blocker turned on.  Turn it off and retry.  If you do not know how to turn it off VISIT THIS PAGE

- Always make sure your internet browser is up to date.  How?
  a) Click "Help" button on top bar
  b) Select "About Firefox"  This will auto update the browser
   a) Click three dots in top right  corner of browser. 
   b) Select "Help"
   c) Select "About Google Chrome"  This will auto update browser

  Microsoft Edge:
   a) Click three dots in top right  corner of browser. 
   b) Select "Help and Feedback"
   c) Select "About Microsoft Edge"  This will auto update browse


  a) Open the App Store. Click the Apple menu icon in the top left-hand corner of your screen.
  b) Go to the Updates tab.
  c) Find and activate the Safari update.
  d) App Store will now update Safari on macOS.
  e) Safari is now up to date.

- Resolution Errors (Your resolution must be set at higher than 1024x768
How to change your resolution on a Windows 10 machine
- From the desktop you will right click on the mouse, select Display Settings, select Display Resolution, change to higher than 1024x768.  If your device will not go higher than 1024x768, you will not be able to take the test; change devices.

- Where do I get the test name and password?  Either click the "Test Access" tab on the left side of this page or you can click HERE

- What is the test address?  Where is it?

- My name is not in the drop down list to take the test, what now?  If you select your name once and then run into an issue and back up and try again it will no longer show your name and you will not be able to start the test.  You must contact me immediately via email ([email protected]) to reset your login, then once I have reset the login you must close the testing window and relaunch it.  Your name should then appear.

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